Frequently Asked Questions
Everything you need to know about shopping with Ruohonjuuri
What is your shipping policy and delivery time?
We offer worldwide shipping with standard and express options. Orders are typically processed within 1-2 business days. Domestic delivery takes 3-5 days, while international shipping ranges from 7-14 days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return, please visit our online returns portal. Once received, we will process your refund or ship your exchange within 5 business days.
Which payment methods do you accept?
Ruohonjuuri accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use GOTS-certified organic cotton, recycled polyester, and eco-friendly dyes. Detailed fabric information for each garment can be found on the individual product pages.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments at home to ensure the perfect fit.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.